Privacy Policy

This Privacy Policy explains how Start Sell Media ("we", "us", "our") — a brand operated by PRIMETRADE SRL, registered in Romania — collects, uses, and protects your personal data when you visit startsellmedia.co.uk or use our video production services. We are committed to complying with the EU General Data Protection Regulation (GDPR) and applicable Romanian data protection law.

1. Data We Collect

We may collect the following personal data from you:

• Contact information: Name, email address, and any details you share when booking a call or contacting us.
• Business information: Company name, website, and product details you provide in your creative brief.
• Payment information: Billing details processed securely by our payment provider. We do not store full card numbers.
• Usage data: Anonymous data about how you interact with our website, collected via analytics tools.
• Communications: Records of emails and messages exchanged with us.

2. How We Use Your Data

We use your personal data to:

• Provide, manage, and improve our video production services
• Process payments and manage your subscription
• Communicate with you about your account, projects, and deliveries
• Send you updates about our services (you can opt out at any time)
• Comply with our legal obligations
• Analyse website traffic to improve user experience

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: To fulfil our service obligations to you
• Legitimate interests: To improve our services and communicate relevant updates
• Legal obligation: To comply with applicable laws and regulations
• Consent: Where you have explicitly agreed, such as signing up to marketing communications

4. Data Sharing

We do not sell, rent, or trade your personal data. We may share it with trusted third parties only where necessary to deliver our services:

• Payment processors: To handle subscription billing securely
• Scheduling tools: Such as Calendly, to enable booking of consultation calls
• Cloud storage providers: To store and deliver completed video assets
• Analytics providers: To understand website usage (anonymised data only)

All third parties we use are required to handle your data securely and in compliance with applicable data protection laws.

5. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterwards in case you return, or as required to comply with our legal obligations. Typically we retain client data for up to 3 years after the end of your subscription.

You may request deletion of your data at any time by contacting us at david@start-sell.com. Note that we may need to retain certain records for legal or accounting purposes even after deletion requests.

6. Cookies

Our website uses cookies to improve your experience. We use:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: To understand how visitors use the site (anonymised)

You can control cookie settings through your browser. Disabling certain cookies may affect site functionality.

7. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data ("right to be forgotten")
• Object to or restrict certain processing activities
• Request portability of your data in a machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at david@start-sell.com. We will respond within 30 days. You also have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP) at dataprotection.ro.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data transmissions are encrypted via HTTPS. Payment processing is handled by PCI-DSS compliant third-party providers.

Despite our best efforts, no internet transmission is completely secure. If you believe your data has been compromised, please contact us immediately.

9. International Transfers

Some of our third-party service providers may be based outside the UK. Where we transfer personal data internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "last updated" date. For significant changes, we will notify you by email where possible.

11. Contact Us

PRIMETRADE SRL (trading as Start Sell Media) is the data controller for the personal data described in this policy. For any privacy-related questions or to exercise your rights, contact us at:

david@start-sell.com